Privacy Policy

Privacy Policy for napendo.com

Last updated: 14th January 2025

Welcome to NAPENDO (“we,” “our,” “us”). At Napendo.com, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://napendo.com), purchase our products, or use our services.

If you have any questions about this Privacy Policy, please contact us at:
Email: info@napendo.com
Address: 44, Carini Street, Santa Venera, Malta

1. Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide to Us

  • Contact Details: Name, email address, phone number, and postal address.
  • Order Information: Billing and shipping information, including payment details.
  • Customization Data: Information about your garment customization preferences (e.g., designs, text, or images).

b. Information We Automatically Collect

  • Website Usage Data: IP address, browser type, operating system, and browsing behavior on our website (via cookies and analytics tools).
  • Device Information: Device identifiers and technical data about your connection to our website.

c. Special Categories of Data

We do not intentionally collect or process special categories of personal data (e.g., health information or data revealing racial or ethnic origin).

2. How We Use Your Information

We process your personal data for the following purposes:

  • To Fulfill Orders: To process your garment purchases and deliver customized products.
  • Customer Service: To respond to inquiries, provide support, and address complaints.
  • Marketing and Communication: To send promotional emails (if you have opted in) and notify you of updates to our services.
  • Website Analytics: To improve our website, monitor usage trends, and enhance user experience.
  • Legal Compliance: To comply with legal obligations or enforce our terms and conditions.

3. Legal Basis for Processing

Under GDPR, we process your personal data based on:

  • Contractual Necessity: For fulfilling orders and providing requested services.
  • Legitimate Interests: For website analytics, fraud prevention, and improving our services.
  • Consent: For sending marketing communications (you can withdraw your consent at any time).
  • Legal Obligations: For record-keeping, tax, and compliance purposes.

4. Sharing Your Information

We may share your personal data with:

  • Service Providers: Third-party companies that provide payment processing, delivery, and IT services.
  • Legal Authorities: If required to comply with legal obligations or defend our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell or rent your personal data to third parties.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, including:

  • Order Data: Retained for 7 years to comply with legal and tax obligations.
  • Marketing Data: Retained until you unsubscribe or withdraw your consent.
  • Website Analytics Data: Retained for up to 26 months for performance analysis.

6. Your Rights Under GDPR

As a resident of the European Union (EU), you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete personal data.
  • Erasure: Request the deletion of your personal data (“right to be forgotten”).
  • Restriction: Limit how we process your personal data.
  • Data Portability: Obtain your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or for direct marketing.
  • Withdraw Consent: Revoke consent for processing activities that require it.

To exercise these rights, please contact us at info@napendo.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality and user experience.
  • Track website usage for analytics purposes.

You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy [link to Cookie Policy, if available].

8. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse.

9. International Data Transfers

If we transfer your data outside the EU, we ensure that adequate safeguards are in place, such as EU-approved standard contractual clauses or equivalent mechanisms.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. Material changes will be communicated to you directly where required.

11. Contact Us

For any questions, concerns, or to exercise your GDPR rights, please contact us:
Email: info@napendo.com
Address: 44, Carini Street, Santa Venera, Malta